Returns & Exchanges

At Happy Dough AU, we strive to ensure every treat arrives fresh and delicious; however, due to the perishable nature of our products, we offer resolutions for items that arrive damaged or incorrect. Please contact us within 24 hours of delivery to initiate a claim for a replacement or store credit.

Return Process

• 1.
  Document the Issue

  Take clear photos of the packaging and the product immediately upon arrival to show any damage or discrepancies.

• 2.
  Contact Support

  Email our team at [email protected] with your order number and the attached photos within 24 hours of receipt.

• 3.
  Assessment

  Our quality control team will review your claim to determine if it meets our freshness and safety standards for a resolution.

• 4.
  Resolution

  Once approved, we will issue a replacement shipment or a store credit voucher to be used on your next sweet craving.